NEXT SOHEE
Sohee!
- A skirt? - I'm live-streaming today.
Ridiculous.
First snow's coming!
Whatever. Run!
Yes! 40 viewers already.
40 already? Dope.
I know, grilled tripe Is always the best.
Guys, this is the best place in Jeonju
and I'm here with my dear Sohee!
Say hello.
What? Is it streaming now?
It is.
- They're talking about you.
Turn it away from me.
I told you. She's my friend. Best dancer ever, Sohee.
I'm pigging out today.
It will be my last feast
before a super strict diet for my next game.
See that? I'm drooling.
The sizzling sound is...
Any idiot can be a streamer nowadays.
All you need is a few GoPros,
or a half decent phone, and the apps do the rest.
Think they know about colour temperature?
They just need to pig out then their views go up,
dumb asses send them cash balloons,
and then they're loaded.
Nothing wrong with that. They get a nest egg.
And losers like us get drunk.
Have you ever sent her a balloon?
Who, me?
It not, why the hell do you even care?
Little prick...
I'm bigger than your prick. Want to fight?
- What the... - I'll kick your arse!
- Do you want a slap? - Hit me, go on!
Crazy bitch.
Hit me now!
Call the cops! You said I'm a prick!
So hit me, you prick!
Kim Sohee!
Pet care major Kim Sohee!
I tried so hard to get you this.
It's a huge deal.
We're finally sending a student to a major company.
Sohee, your effort has finally paid off!
Human & Net? Never heard of them.
It's the service centre for S-Plus Korea Telecom.
Not a sub-contractor?
This is a whole new level. Almost like a subsidiary.
The operation is almost directly managed by the client company.
Sign here.
And have your dad sign it too.
EXTERNSHIP PLEDGE
The school is not responsible for at-fault accidents.
What's with your outfit? Are you an estate agent now?
Look at you.
I'm still good. My body remembers it all.
What a surprise.
I could do it too if I ditched this skirt.
Ah, much better now.
Employment training turned out to be a make-up session.
“Your lips shouldn't be too bold. A subtle blush will do.”
“Coral pink is trending now.”
Where's that coral pink?
I only see ketchup here.
Then they started body-shaming the other girls.
I was so pissed off.
How was the interview?
I dressed up for it, but they just said to start tomorrow.
I can't go to the dance studio now.
If you quit too, she'll only have old people at that studio.
I Know. I'll visit sometimes.
Don't bother. You'll never be good.
Who cares? I'm an office girl now.
Manager Lee...
2016 BEST CALL CENTRE
Follow me.
Ji-won, Gyong-won, Hye-young. Come here for a second.
Our externs! Welcome.
I'm Lee Jun-ho, the team manager.
So Eun-hwa, Myung-gyeong, Sohee, right?
All from the same school?
No, I'm from Waniju Life Science High.
We're from Jeonbuk Commercial High.
Yeah, so our team started to work with externs last year.
They're all diligent, good workers.
No pressure though. Just do your best.
Oh, Ji-won.
It's best to learn hands-on.
Follow her lead.
Take care of them, Ji-won. I'll come soon.
It's the second desk there.
Just watch.
That's all you have to do.
I practised taking calls before coming,
so I'll be a fast learner.
RESUME CALL
CUSTOMER CALL
Thank you for calling. Agent Lee Ji-won speaking. How may I help?
This is my fifth call! When will you help me?
Sorry for the inconvenience.
- May I ask your reason for calling? - To terminate my account.
I'm so sorry to hear that.
I’ll help you with your request now.
Tell me your name and six-digit birth date for verification.
Oh Ju-yeon, 820722, Hurry up.
Thank you, madam.
While I help you, can I ask you why you wish to terminate?
I already told them. Please just hurry.
It's personal. I don't want to talk about it.
I understand, but I checked and you have a 6-month term left.
We have a special event for VIPs renewing their contract.
We pay the most valuable vouchers of any telecoms company.
$100 for 1 year, $250 for 2 years, $450 for 3 years.
Isn't she great?
Our job is all about mind control.
Listen first, and then answer.
Then stall as much as you can to change their minds.
There's no secret method. You can learn minor skills later.
CUSTOMER SATISFACTION MANUAL
For a few days, just sit next to her, see how things work
and memorise these lines.
Put those back on. Let's do this!
Yes, sir, may I ask the reason for your call?
Fuck, I already told the other lady!
I understand, but I need to enter information on our end.
Our process requires...
Jeonnam Yeosu-Si Dolsan-eup Odo-ri 97-11.
Jeonnam Yeosu-Si Dolsan-eup Odo-ri...
Is that correct, sir?
PERFORMANCE RANKING
TEAM 3
Lets begin.
This week, our centre dropped to 4th place.
The Busan Centre jumped from 4th to 1st place.
How come?
We plummeted.
Especially Team 3. The client company might take action.
I can't stop them.
This is lousy performance.
You're dragging down our averages.
Geez.
Sit here.
Thank you.
Here's a gift for you. It's like a weapon for us.
Let me show you...
Here's a direct messenger.
If you have to leave your seat In a hurry, shoot me a message.
Let's give this a try. Ready?
Yes, I'll do my best.
Okay.
CUSTOMER CALL
Thank you for calling. How may I help you?
Agent Kim Sohee speaking. How may I help you?
- Why is my internet still running? - Sorry?
I told you to shut it down two days ago.
May I have your name and six-digit date of birth?
I'll check your service details.
Cho Sang-wook, 720909.
Thank you for waiting.
Your router is still in service.
Our technicians haven't been able to uninstall it yet.
Technicians? Can't you do it remotely?
We must retrieve the router before cancelling your service.
Damn it... When, exactly?
I will notify our technicians department.
They will contact you before their visit.
For God's sake... Tomorrow, then?
They will call you and visit as soon as possible.
Sir, if you choose to renew your service instead,
we're offering an exclusive voucher worth $700...
I mean, you can receive a voucher worth up to $400.
With a three-year renewal...
Damn it!
I said no and cancelled my service two days ago!
So cut the crap!
You could extend your service on a different plan...
Look, you bitch...
Sorry, sir. Manager Lee Jun-ho speaking.
I apologise for the inconvenience.
A technician will visit you tomorrow to...
Oh, boy. Rough call.
It's only your first day.
Aim for half the daily target.
Leave the messenger on. Let me know if you need me.
You'll be all right.
Yes.
Look at you. Lookin' good!
- Did you bring it? - Let's have lunch.
I can't. I'm due back at 2.
Are you? Hop in for a sec.
I already signed a contract.
That was an employment contract. This Is different.
Sign the last page.
EXTERNSHIP AGREEMENT
Sign both and give me a copy.
The work sucks. They swear at me.
It sucks big time.
That's the real world. Same for me.
The vice principal gave me an earful today.
Our boys keep quitting their factory jobs. Slackers...
Our class will have the lowest employment rate.
You're getting by, right? No trouble?
Good girl.
That rascal Byung-soo lasted only three days at a factory.
A new record.
Sohee, stick it out here.
I'm off!
Sure.
Don't bother buying me a gift with your pay check, okay?
As If.
KIM Sohee $1029
Here it says $1600.
It's In your contract.
Right here.
“Subject to change.” Depending on circumstances.
It's your training period as an extern.
What about incentives? I closed sales and dissuasions.
You still fall short of normal targets.
Not that trainees can't make them.
But you're not there yet. You're still a trainee.
How do I look?
Let's buy that too.
This coral pink looks good on you.
Yes!
- Drink up. - Cheers!
Look! Kang Dong-ho.
Come and sit down.
It's my first day off In a month.
How's your job?
It sucks. Everyone's an extern.
They used to hire older people, but they stopped last year.
Because externs are easier to replace when they quit.
So many people quit.
A girl I know quit after three weeks.
My form teacher will kill me if I quit.
He says I can't get fired since I'm the first at a big corporation.
As if I'd get fired. I'd quit first.
Always the same bullshit.
Besides, it's not a big corporation. It's a sub-sub-sub-contractor.
You little piece of shit!
I've had enough of your bitching. Answer me!
Sir, I'm the team manager.
Let me get back to my desk and we'll talk.
Who the fuck is this now?
You think you know better than the customer?
I'm sorry, sir. I'm at my desk now.
My apologies, sir...
Are you okay?
I only called him three times. It's not my fault.
Come here, arsehole!
Our address is Seonosong-dong 95.
Come if you dare, bastard!
Son of a bitch!
ON HOLD 00:00:03 DURATION OF CALL 01:04:46
We can do it!
Lee Ji-won!
Who's Lee Ji-won?
Who the hell is Lee Ji-won?
Sir, let me...
Who are you to threaten a customer?
Sir, that's not it. Let me explain. Please.
The customer refused to hang up.
And he threatened me with a knife...
Lee Jun-ho! Have you lost it? What is this bullshit?
The bastard called head office and told them everything.
You called him 28 times!
It you're incompetent, leave it to someone capable.
Why let that brainless girl mess him around?
That bastard is filing a complaint with the Commission!
You thought he was a pushover after he let you call 28 times?
He even recorded everything!
Go to Daequ if you have to and beg him!
We're all screwed if you don't stop him!
Damn it.
TAE-JUN: Still working. I'll go now.
Hey!
Prick, is that your girlfriend?
You're pathetic.
We can also make you a good offer.
If you choose IPTV plus Giga Internet, the 3-year contract is $550...
Then aren't I paying more?
What if I cancel after one year? What is the penalty?
If you cancel the contract after one year...
MANAGER: Wrap it up. She's shopping.
You have to pay $532.
What if I get a gift card instead?
Our policy is the same whether you choose gift cards or the cash voucher.
Let's delay the cancellation for now and we'll call you in 10 days.
- Okay then. - Your request Is registered.
Within that period one of our agents will contact you again.
Thank you and have a good day. I'm agent Kim Sohee.
No dissuasion?
She's just shopping for a deal.
Still, after 23 minutes you should have dissuaded her.
Such customers don't intend to cancel So you should press harder.
It seems to me you lack determination.
Team B needs to perform and the dissuasion rate Is key.
You should know better by now.
You won't last long this way.
But that's not the problem. The team's performance is dropping!
Thanks, sister.
He's just upset that Ji-won Is gone.
She joined a call centre at a loan company.
I bet it's way more intense.
This is tough.
Really.
Sir, I was busy processing other calls.
You put me on hold. I waited for 20 minutes.
A long wait.
Sorry, sir. But you hung up while I was checking other service plans.
So let's do it now.
Sorry?
- EUN-AH: Still working? - Few calls left.
Let's have a go.
I want a taste of that service you're offering.
You'll have to call again during business hours. Goodbye.
Come on. Aren't you alone?
It's getting late.
I'm afraid our normal business hours are over.
EUN- AR: Still working?
You promised to call back. And you did.
You're the one who called after business hours.
I apologise, sir.
I was waiting for you.
I can process your request tomorrow during...
If you keep me up I'll sleep all day tomorrow.
Who gives a damn?
What? “Damn”?
Who gives a rat's arse when you sleep?
Mouthing off, are you?
You're the one harassing me, you creep!
You freaking pervert!
Manager Lee speaking. I apologise, sir.
Is this your idea of customer service?
- I'm terribly sorry. - You'd better be.
- Or I'll burn your office down. - Apologies, sir.
I'm sorry.
I lost control for a moment.
I was behind schedule so I was trying to end the call.
I'm sorry. It won't happen again.
He was harassing you, right?
You took an unlucky hit.
I should have put up with it.
You did your best. You can't do more than that.
It was just bad luck.
Didn't you have plans tonight?
It's too late to ring customers back anyway.
You can go now.
EUN-AH: We're here for your b-day.
Why aren't you texting back?
Sorry.
It's Sohee.
Hey.
How's work? Fun?
Is that make-up? You're still a teen.
Lay off her. Did you eat?
Are you coming back now?
You disappeared so suddenly without saying goodbye.
I got busy.
- Will you stop by now and then? - I will.
We're ahead of you now.
You'd better practise all night to catch up.
All right.
Enough talk.
Practice isn't over.
Don't be so cold, Yoo-jin.
She was our top dancer.
Join in, Sohee.
No, I'll watch from the back. I've forgotten the moves.
I can't do it.
Join in later.
Sir, can you hear me?
He wrote several letters in protest.
What? And you ignored them?
You didn't see the warning signs?
They were never serious.
Never mind. What a mess.
See if anyone knows more. Make them sign statements.
No need to scare them. Go nice and easy.
- Get it done. - Yes, Sir.
Well, team...
We have sad news.
Manager Lee has died unexpectedly.
The company IS investigating the details.
You're still in shock, right?
Of course.
Let's pull ourselves together
and do our work.
We have a job to do, right?
The other teams are getting flooded with our calls.
We can't be a dead weight here.
Right?
I'll be your new manager. Let's do our best.
Go on.
Back to your seats.
Time for your calls. Move!
Thank you for calling. How may I help you?
What did you say?
I didn't say anything.
How did you know him?
He was our manager.
I thought you weren't allowed to come here.
I'm sorry.
He took good care of us. I'm So sorry.
Bonus to be awarded once signed. Sign ASAP.
(Consent) 7. Manager Lee's complaints found to be untrue...
28th KIM Sohee
Our team is placed last of all five call centres.
We need to move on.
We can't stall any more.
Most people have had their incentives cut.
Your targets might drop, along with your pay rates.
I've never seen such low performance.
Especially you, Kim Sohee.
You're the worst.
Manager Lee was kind enough to let you join this team,
but I can't cut you any more slack.
I'll have my eye on you for the next few days.
Prove yourself before then.
Jung-in, you stood strong.
First in our team again.
But she's at the top because we're the bottom.
She wouldn't make it on other teams, you know?
We have to get our act together.
Let's do our best.
Stop frowning and sit down. Now.
PAYSLIP (DEC) INCENTIVE REDUCED -$443
I saw Tae-jun get beaten up.
His hair was all shaved, too.
He's got that boy band look.
They must have been jealous.
He doesn't look like that any more.
Still, he's no pushover.
Pathetic, right?
He should quit.
You think that's easy?
He has no one to reach out to.
God knows where his parents are.
I used to tell Dong-ho to quit. Now I feel guilty.
Do you think I've got someone to reach out to?
What? I didn't say that.
Is that why I quit school and quit being an athlete?
- Stop it, I didn't mean that! - Sure you did.
How did you get this room and all this stuff?
You mooched off your brother.
Know what? All you do is eat and puke.
You call that a job?
Like your job is so fancy.
Getting yelled at for a living.
Ms Kim Sohee?
You are the only one who didn't hand in the consent.
Perhaps you could sign it now.
Sohee...
You have to think of others, too.
Let's move on.
You've had enough of this, right?
Do it for me.
Let's forget about it.
You're doing much better now.
Time to move forward, okay?
Kim Sohee
Thank you.
Ms Kim, this is from the...
Thank you for calling. Agent Kim Sohee speaking.
How may I help you?
You're lucky if you get old people.
It's so easy to make them give In.
If they resist, threaten them just a bit.
Say they'll get a penalty since the term isn't over.
You can easily tell how young people will react.
They just poke around, so wrap it up quickly.
Just raise your call numbers and give up on sign-up scores.
Don't work so hard though.
Once you reach the target, you can't back off.
They hold you to it.
Yeah, it gets tricky.
But our manager promised incentives In return.
She's been using you to push the others.
- You didn't know? - What?
- Comparing us... - Drop it.
Anyway, Sohee is keeping the manager happy.
DISSUASION 66% CANCELLATION 3%
- EUN-AH: Done yet? - Few calls left.
Sir, I will arrange the request within ten days.
Just cut it off now.
Our company only accepts requests during business hours.
Sir, I see that you signed your contract only 48 days ago.
This termination will cost you too much.
I don't care. Just terminate it.
Sir, nobody does that.
My kid...
My kid died.
I don't need it any more. Just do it.
I see.
But sir...
If you keep the line for a year, you're billed less than the penalty.
- You could terminate it then... - No.
Also, you're billed in instalments, but you pay the penalty all at once.
I just want it done.
All right, then.
There will be a $270 penalty plus surcharges,
so if you deposit $352 we will contact you after confirmation.
Okay. Where do I deposit?
An agent from the other team will contact you with the details.
You can't tell me now??
We have to follow the procedures...
EUN-AH: Hurry up
Sir?
Also, we have a new IPTV service.
It lets you view channels whenever you like.
We're offering a limited number
only to select customers.
I'd like to offer you...
Sir?
INCOMING CALL
Thank you for calling. Agent Kim So...
Hey, it's me. We're in the lobby!
TERMINATION DELAYED
It's payday today,
and also we scored first place, so let's go for a company dinner.
See you all at the pub across the street by 8 p.m.
I should get at least $3500 this month.
But you're an extern. That's when you are a full-timer.
Also, Incentives aren't paid in the same month.
Really?
So many externs quit.
It'll be paid a month or two later.
Besides, you had too many violation cases.
Especially earlier in the month.
You probably weren't used to the manual...
You don’t pay since I'm an extern?
Because I might quit?
What if I do quit? I never get that money?
For the company, It's like insurance.
Why worry now?
Just don't quit.
You have that as your savings, So keep working hard.
You finished your calls today.
Wrap up your work and let's go.
Eat, don't just drink.
What's wrong?
Did you know our incentives aren't paid right away?
You can never be sure. It always changes.
Honestly, I don't even know if they calculate it correctly.
Besides, Jung-in is quitting next month.
Big sister Jung-in? Why?
She held out for so long.
She’s getting criticised for her low performance.
But why do you call her big sister? Aren't you the same age”?
Same age?
Silly. She fooled you. She goes to Buyeong High.
You made me look like a fool, huh?
Acting like an older sister.
You're the one annoying everyone.
What?
You're making life hell for everyone else.
Our daily targets shot up because of you.
Externs never get paid more than $2000, you idiot.
Fuck you!
S-Plus Korea Telecom, agent Kim Sohee speaking.
- How may I help you? - I want to cancel my internet.
May I ask what your reason Is for cancelling?
To switch providers.
I'm sorry to hear you've been dissatisfied with our service.
I'll process your request immediately.
There will be a cancellation charge.
How much?
$40 to cancel the remaining 1 month term,
$37 for this month's fees,
$30 for initial installation,
$7 for router rental,
adding up to $114.
- Gee. To cancel 7 months? - Yes, madam.
MANAGER: Are you crazy?
Your service will be cancelled once the payment is made.
Or you could use the service until your contract expires.
No, just cancel it.
All right, madam. I'll do that for you.
Should I charge the fee to your credit card?
MANAGER: Hang up.
- My billing card? - Yes, madam.
- Sure. - One moment, please.
SERVICE CANCELLED
The fee has been charged. You'll receive a text alert.
We hope to welcome you again someday as a customer.
S-Plus Korea Telecom will strive to improve its services.
This has been agent Kim Sohee.
Okay. Thanks.
What was that?
I processed a cancellation request.
You're damaging the company.
What's your job?
Why can't we process requests instead of dissuading them?
We should.
You were a promising trainee.
Now you're Miss Attitude.
What's wrong? Don't like the work?
Then quit.
First you get into a brawl, now this.
Customers have a right to cancel their services.
They're willing to pay to cancel.
Who are we to stop them, transferring calls 28 times?
Hey, you're free to leave. No one's keeping you here.
You made those calls, so blame yourself!
I took the trouble of training you. Now what?
Cancelling left and right?
You're dragging down our team performance.
Blowing away our incentives. Making our scores plunge.
We have a meeting tomorrow.
And you're humiliating the whole team!
Fuck you! Only your incentives will be cut.
- What? - There's nothing for us.
You make us slave away.
Then you use incentives to cut our pay.
That's why you use externs.
Since we're slaving away, we should at least be paid!
So that's the issue?
The incentives that weren't paid yet?
Why can't you wait?
I Kept asking you to check it.
I calculated it.
You promised I'd get those incentives!
Typical poor kid.
Grubbing for money.
Let go!
Let go of me!
DISCIPLINARY ACTION: 3 DAYS UNPAID LEAVE
Time to get up.
It's nearly 8 o'clock.
Get up!
I got a three-day break.
Really?
She should have told me.
What a great company.
Giving her three days off.
Sleep in, sweetie!
I only love you, only remember you.
I only need you, only you.
I promise to be the only one for you.
Love holds me to my promise.
You're a terrible puker.
How did you get used to this?
Puking after stuffing yourself
isn't like puking after drinking.
Besides, I don't eat and puke any more.
Everyone's skipping the graduation ceremony.
You're not skipping It.
You're not graduating.
Right.
Is the teacher mad at you?
I'm ignoring him.
Good.
But you'll be dead meat.
Yeah.
I bet. Totally.
That bastard... I'll show him.
Hey.
Sohee!
Come on, Sohee! Wake up.
Sohee, wake up! Sohee...
Sohee, wake up!
Sohee, please.
Mum.
Let's go.
What happened?
I drank too much.
Sorry.
Where's Dad?
He's waiting in the car. They only allowed one visitor.
Mum... Can I quit my job?
What was that?
You heard me.
CONGRATULATIONS, GRADUATES!
Well...
I spoke with your manager.
I went there myself,
begging her to take you back.
Everyone makes mistakes.
I promised it wouldn't happen again.
You'll start over.
But really...
How could you?
I'm so disappointed.
Sorry.
How could you do such a thing?
Attacking a superior much older than you.
The externship IS part of your school record,
part of your education.
You're damaging the school with your behaviour.
What if they refuse to hire our students?
You'd be blocking their future.
Besides, you don't want to ruin our class employment rate.
Don't embarrass us, okay?
Do you know what I'm doing there?
Sure I do.
You're a call service agent.
Call service?
You help customers with their questions, give them information.
Come on.
Last time, you bragged you were the best agent.
How come you hate it now?
Just deal with it.
Everything in life has ups and downs.
You know,
I thought you were different.
Short-tempered, maybe.
But hard-working, reliable, responsible.
That's who you are.
I still have faith in you.
For now,
get some rest.
Then report back to work.
Hey, Eun-ah.
Fill your stomach before drinking.
Drinking so early?
I did it two days ago, too.
Drunk already.
Kang Dong-ho, lay off.
Let her drink.
She's on disciplinary leave, working again tomorrow.
My job interview was at 7 p.m. but they want to see me now.
Jun-ee has part-time work today too.
If you guys stay here late,
I'll join you after my interview.
| can't. I've got to catch a bus for the factory at daybreak.
Forget it. Let's go.
No, not yet. I'm hungry.
Should we walk a bit?
Sober up then let's catch a cab.
I'll take you home.
That's okay. You can go now.
It's my last day off. I'm staying out longer.
I'll have company.
Who? Who's coming?
Tae-jun.
He's working, but he'll be here soon.
Really?
Are you okay?
I'm fine.
Just go. You're working early tomorrow.
All right. I'll get going.
Don't stay out too late.
Okay?
- Come if you can. - TAE-JUN: If I have time.
Hello?
Two beers, please.
You're alone?
Yes.
On three. One, two, three.
Keep looking.
Let's set her down. Careful.
Slowly.
She's frozen stiff.
- How long since she died? - Not too long.
Afternoon, Detective.
We didn't miss much. They called right away and waited.
We're done here. We'll report the findings.
Let's wrap up.
We're wrapping up.
No signs of decay.
The body was frozen and preserved.
Recently, I assume.
Send it to Forensics for identification.
There is no indication she was killed.
We believe it was suicide.
Did she leave a note?
NO.
I want it done.
Make it thorough.
An autopsy?
Sir, please reconsider.
It's a rough procedure.
Still, I want it done.
She won’t be intact any more.
We'll do it.
AUTOPSY REQUESTED OFFICER IN CHARGE: OH YOO-JIN
We'll make the request.
It's the last footage. There aren't any more cameras.
It's only a short way to the reservoir. It probably happened around here.
Her last mobile signal was traced to that spot.
- And the phone? - We're still searching.
But they found her other slipper.
And the last person she spoke to?
Park Tae-jun, an older schoolmate.
The call only lasted seconds. He only texted her.
Go and see him anyway.
Tomorrow we'll search her room for a suicide note.
- Then we'll wrap up the case. - Understood.
- Please be thorough. - Yes, Sir.
There's no computer.
No?
Madam, did she have a computer or tablet?
She didn't.
I see. That's okay.
We have the autopsy report.
No suspicion of murder. No suspicion of sexual assault.
Drug screening revealed only alcohol, 0.02 ppm.
The wrist cut was prior self harm, stitched up a few days before.
Cause of death, asphyxiation by drowning.
- As we expected. - Yes.
- Is this our last stop? - It is.
Hello. I was expecting you.
Get started.
- This chart... - It's our performance ranking.
Sohee reached first place last month.
She was doing well...
First place?
Why was she disciplined?
Sorry?
The three-day unpaid disciplinary leave.
We got into an argument.
She started shirking work, raising complaints.
So I gave her a talking-to. If I had known...
The higher-ups wanted her to rest up and recharge.
It's for monitoring work.
She called the work unbearable and said she wanted to die.
Were there warning signs?
Not really.
I see.
DEALING WITH DIFFICULT CALLERS
We have the autopsy and we inspected her workplace.
Let's draw up our report.
We haven't found her phone or a note...
We searched enough at the reservoir.
- The testimonies... - Wait!
That's the spot... where our manager killed himself.
What?
She never got over it.
She struggled. Acting strange.
I'll be right there.
Detective Oh.
One moment.
Getting by?
New to the Criminal Division, aren't you?
I've been off for too long. I shouldn't complain.
Too bad I can't help.
Stick it out a few months. Headquarters will call you back.
Your mother...
I should get going, Chief.
The car was covered in Show.
He was slumped against the window.
Charcoal briquettes In the back seat,
note on the dashboard.
Clearly a suicide.
No suspicion of murder.
He felt guilty about exploiting externs.
His suicide note was like a whistle-blower report.
I hereby expose our exploitation of externs.
What a company.
And yet they closed the case?
A labour attorney tried to investigate. But what could he do?
His wife settled the case, signed papers,
and got them certified.
It was hectic at the year's end.
Chief Moon was getting promoted and transferred.
So this got ignored.
NO sound.
It makes no sound?
Which car?
NO...
Show me. I don't know how it works.
A girl from your husband's team at work has died.
She jumped in the reservoir and we think it was suicide.
I heard your husband committed suicide as well.
Do you know anything about his suicide note?
His note?
Yes, saying the externs are exploited by the company.
Excuse me.
You're the first person to mention his note.
Everyone else just asks If the rumours are true.
The labour attorney wanted to sue the company.
But in the end,
he said there was no point If the rumours were true.
But how should I know?
I had never heard of any debt or other women.
I had to say I didn't know.
As a whistle-blower, his reputation should have been kept intact.
The reason you settled...
The company sent their lawyers.
They said it wasn't a workplace accident.
And even if the contents of his note were true,
since he was the manager,
that made him guilty too.
At some point It started to make sense.
The best I could do was take the money
and keep my mouth shut.
Anyway, that attorney...
he never stood a chance.
Every time he spoke against those lawyers from Seoul,
things just got worse.
The rumours all became facts.
His reason for dying was turned upside down.
They made him into the world's biggest cheater and gambler.
I was so sick of it all.
So I just dropped it there.
But if the things he accused them of were fixed, Sohee might be alive.
I shouldn't have said that...
I couldn't sleep when I heard the news.
That girl...
had refused to sign the consent till the last moment.
I'm Detective Oh, Jeonju Criminal Division.
- I need your help. - Sure.
The police already came once.
She sat over there.
Give me what she had.
Sure.
When kids come alone, I usually talk to them.
Asking if something's wrong.
Maybe it was just meant to happen...
But I was so busy that day.
I couldn't say one word to her.
So she drank alone then left.
Was she unsteady on her way out?
She just went quietly.
Oh, gosh!
Yoo-jin?
How could you quit without a word?
So coldly?
Actually, I work for the police.
That's why I'm here today.
I'm a criminal detective!
So you catch gangsters and solve murders?
Only paperwork so far.
You remember Kim Sohee? The high school girl?
She's our ace!
Used to be.
But she...
So you came because of her.
Can you tell me about her? We're still investigating.
She had been here longer than any of us.
She was so good.
She mastered all the girl group routines.
And even most boy group routines.
She practised alone even on her last day here.
She was so passionate.
Yoo-jin, can you tell us what happened?
Why did she fall in the reservoir? Was it really on purpose?
Yes.
But since we're still investigating, I can't say any more.
About Sohee...
Why did she dance?
Who knows? What could her aim have been?
Be a K-pop idol like the girls next door?
She was too old for that.
And not at that level...
Last time,
you said Sohee acted strangely after manager Lee died.
After he passed away, she refused to sign the consent.
But after signing in the end,
she worked like crazy.
She raised her own dissuasion rates
by making others take tough calls.
But her performance plunged before her death, right?
She was disciplined...
She didn't get her incentives on payday.
It was all for nothing.
Why?
They delay payment, since so many externs quit.
Sohee lost it over that. That's why she got disciplined.
My performance dropped too after finding out.
Is that why you quit, to work here?
We got a text from the higher-ups.
Kim's self-harm has nothing to do with our company. Keep silent.
I couldn't work there after reading that.
I've graduated anyway. No red tag for me.
So I quit.
Red tag?
Externs who return to school have to wear a red tag.
They make us clean toilets and empty garbage bins
until we get hired again.
Sohee's school has a red vest.
Why on earth...
Why do that?
Because we're losers who lower their employment rate.
- I'm working. - This late?
Got calls left.
It was always like this.
I never saw her get off work by 6.
She was always late.
I picked her up late at night SO many times.
And look at these.
$860...
$1160...
$1270...
That's all she got.
After all that overtime!
I heard someone else died working for that company.
Someone who worked with Sohee.
Put them all in jail.
Sir...
How was it when Sohee slit her wrist?
Didn't she say anything?
You were there with her.
She said nothing?
I didn't know.
How could she be so silent?
She must have known we'd be heartbroken.
If I only knew, I would have made her quit.
The company and the school.
But I never knew.
I didn't know anything.
Detective...
I Knew nothing.
I just told her to work hard.
I had no idea.
You're from the client company?
We're not directly involved here,
but the callers are our customers.
- We couldn't turn a blind eye.
You said she never worked overtime,
but if you look here, she left work mostly after 8.
She chose to work late.
We couldn't say no to that.
She finished her work after normal hours to get incentives.
The more capable ones all finish work before 6.
But you didn't pay her incentives.
It was going to be paid two months later.
Also, there were other reasons why she didn't qualify for payment.
It's all according to our regulations with the students' consent.
See, the contract here...
In manager Lee's suicide note,
he said withholding incentives was your internal policy.
Is It your policy to set unrealistic targets and deceive workers?
Who in the world said...
You draw up double contracts, use easily replaceable externs,
and delay their incentives thinking they'll quit.
You're violating the Labour Standards Act.
If you wish to investigate formally we will take actions...
But here's what I think.
A girl committed suicide after a few months of work.
If the work was too hard for her, she should have just quit.
It seems her situation at home wasn't good, right?
Also, she was obsessed with money;,
mentally quite unstable,
and had caused trouble even before the externship.
We're overwhelmed by this situation too.
But Detective, you're making us out to be villains.
Actually, we're the victims here.
This incident really damaged our company's image.
We should make a strong complaint to the school.
Sending us such a problematic extern without any warning.
Manager Lee's case was closed quietly.
But this is quite different.
Last time you could say that as a manager he was guilty too.
But this girl IS a high-school student.
She's just a victim.
What is this?
All this fuss about a girl's suicide, and now an internal investigation?
It's not a simple suicide. It's a workplace incident.
I let you ease into things with a simple death case.
If we do this for all suicides, we'll be in a mess.
What are you up to?
Something's going on between schools and companies.
Like what?
Even if there is, that's not your job.
Did anyone press charges?
Is that really necessary?
Why should the police wait for charges?
- Will you take the blame... - Yoo-jin!
Why are you...
This, here!
Here! This is Tae-jun!
They looked so cute dancing together.
But he quit way before.
- He got a job, right? - Yes. He was a good dancer.
With good looks and a nice build.
You haven't met him?
No, I went to the warehouse but he was always out on delivery.
But he got the text so he should call soon.
He's good.
Ms Ko Jun-hee?
Are you there?
Ms Ko?
Ms Ko.
Ms Ko! Ms Ko!
I need an ambulance.
A girl Is unconscious with alcoholic poisoning.
She has a pulse.
I'm sorry.
Why did you quit school?
I wanted to quit my extern job.
Why quit school, then?
They wouldn't et me quit my job.
Jun-hee!
The doctor says you can't process alcohol.
So don’t drink.
Okay.
I'm sure...
Sohee's death had nothing to do with you not being there.
How do I look? This is that trendy coral pink.
You can try out all the products here.
No one says anything, and the shop girl is so nice.
Today, I'm here with my friend, Sohee.
What, Is it streaming now?
- They're talking about you. - Oh no! No, no!
[ Fold you.
Have you?
Little prick...
I'm bigger than your prick. Want to fight?
I'll kick your arse!
- You want a slap? - Hit me, go on!
- I'll watch if you dance naked. - Just go Kill yourself.
FUCK.
Just don't watch, then.
You're the one watching, arsehole!
Shut the fuck up!
Just go away!
If you hate me so much, fuck off!
Her nickname Is Jjoonny.
She had an externship at Samwon Exports.
She quit after three weeks.
They had dinners every night and forced her to drink
SO she couldn't bear it.
- Soon-oh... - Yes?
That externship thing...
At first, I thought of it like a residency at hospitals.
Some things are only learned through experience.
So they go and learn it hands-on.
But...
that's not it, Is it?
They should be respected for working tough jobs,
but people look down on them even more.
Nobody gives a damn.
She came here the day before she died.
How was she?
She didn't say much.
I thought she'd go back to work.
I told her, what's done is done.
You'll be fine if you reflect on it and work hard.
That's what I said,
and she understood...
It looks like she made her decision after coming to school. Timewise.
She really didn't say much.
She's...
She's not that kind of person.
She's strong and assertive,
and she's the kind to fight back.
She even bragged about her good performance...
Do you know what she did there?
It's your duty to inspect the work environment, contracts,
and check on your externs.
But you wrote all these reports without doing that.
We have to stay on good terms with the companies.
That is, if we want to send more kids next time.
So you sent her to a job you know nothing about?
It was really hard to get an externship there.
By October, I need to find jobs for kids who don't have one.
Other schools have sent kids there already.
It's an office job managed by S-Plus Korea Telecom.
Why would I suspect anything?
They have 670 workers there.
But 629 people quit last year.
Another 617 got hired this year.
Sohee was one of them.
Did you know?
This wasn't her problem alone.
Let me see your current externship figures.
23rd PLACE WANJU LIFE SCIENCE HIGH 67.50%
I'm the vice-principal.
CURRENT EXTERNSHIP FIGURES
Aren't they all lower tier sub-contractors or factories?
There was a fire at this feed factory.
This place got fined after framing a foreign worker.
Shouldn't you match jobs to the kids' majors?
We can't hit employment targets that way.
Good companies don't want us.
I have to send them where they're needed.
I know they don't like it.
But do you think majoring in pet care was her dream job?
This isn't a school.
It's an employment agency.
- What do you get in return? - What? Get what from whom?
From these companies. Any brokerage? Commission?
I get nothing!
Cop or not, you're going too far!
You call this a curriculum?
I call this reality.
Freshmen recruitment rate, graduate employment rate.
That's how we're evaluated.
That determines our budget and incentives.
That's how we pay teachers and maintain the school.
This counts as curriculum for these kids.
With fewer students, we're scraping by as it is,
relying on incentives to survive.
Now that this mess happened, we'll get seriously downgraded.
This mess?
She slit her wrist days before.
She's so hot-tempered she almost got kicked out of middle school.
But because this happened at an externship, the school's liable.
Her temper is the problem, not the school.
Detective!
I'm hot-tempered too, arsehole.
This mess? A girl died!
Let go of me!
Is Kang Dong-ho here?
It was my day off, SO I went to see her.
I couldn't stay long. I had to catch a bus for the factory at daybreak.
And Sohee wanted to stay out?
Eun-ah left us early.
And the place was out of the way.
I wanted her to walk and sober up, so I could take her home.
But she was waiting for someone.
- Park Tae-jun? - Yes.
I was surprised to hear that.
He was a year above us.
I never knew they were close.
She never told me.
And so...
I just went home.
But then I heard she had died.
Her feet...
Yes?
Her feet looked so cold.
I wanted to catch a cab and take her home.
SUICIDE OF CALL CENTRE EXTERN... EXCESSIVE POLICE PROBING...
Oh Yoo-jin!
What the hell are you doing?
Sir, we need back-up from Regional Intelligence.
You've got some nerve.
Why drag the reservoir In this weather?
It's costing us!
This happened because you didn't investigate properly.
What?
Manager Lee's case. You covered it up.
Watch your mouth.
Who says I covered it up? His wife settled.
She had to. The police wouldn't investigate.
The police determined it wasn't murder.
It was suicide. Case closed!
He was a whistle-blower. You should've dug into it!
It's not our job. It's the Labour and Education ministries'.
No! It's our job!
We should investigate!
Kids are dying, but they go on about employment rates.
The ministries let them get away with it.
They're violating labour laws and shirking oversight duties.
What is this? Tell me. How is it not our job?
Who's in charge of school externships?
I'm Detective Oh, Jeonju Criminal Division.
I'm investigating why Kim Sohee of WANJU Life Science High
died during an externship.
Here's our data.
We supervise Meister high schools.
But lesser schools have a free hand.
I'm asking about general oversight of externships,
workplaces and working conditions.
Schools are free to make their own assessments.
- We use incentives to... - Free?
They make externs sign two separate contracts,
using a sham contract to pay less than minimum wage.
It's illegal.
Shouldn't you alert the Labour Ministry?
Madam? I mean, Detective.
I'm an inspector for vocational schools.
Schools are shirking on oversight duties.
Aren't you doing the same by allowing it?
You should make them Inspect workplaces,
not obsess about employment rates.
Detective, please take a look at this.
SCHOOL DISTRICT RANKING
We compete with other school districts.
Qualitative evaluations are too subjective.
Hence the quantitative employment rates.
We have a tight budget for vocational schools.
We rely on state incentives based on employment rates.
Once the rates drop and budgets fall,
schools get shut down.
The ministry goes by those rates.
The ministry?
That's who you're blaming?
A student died while working, and everyone's dodging blame.
Even her manager and her teacher.
We regret the incident.
The school should have considered her temperament.
They should have known she couldn't handle the work.
It seems she had personal issues.
She wasn't fit for that workplace.
That workplace wasn't fit for anyone.
You should have kept schools from sending students there.
You could have done it.
Why didn't you?
Why didn't you stop them?
Let's not argue.
A local school inspector has no power.
Where will this end?
Will you storm into the Education Ministry?
And after that?
INSPECTED BY: OH YOO-JIN
Madam.
Yes?
Did you know that Sohee danced?
It's the first I've heard of it.
I had no idea.
I never knew.
I heard she liked to dance.
That she was really good.
I wish I had known.
If I could have seen it...
how good it would have been.
My baby...
Hello?
Is this Detective Oh?
Yes.
I'm Park Tae-jun.
You're the last person on her call record.
She told a friend she was waiting for you.
I had too much work.
| told her to wait, thinking I could make it.
But suddenly I had to take another delivery.
It was after the holidays, but we were still swamped.
Afterwards, she didn't text back and her phone was off.
I thought she was sulking.
Since I had done it before.
Is your work okay?
I got in trouble at a factory, so I came here.
I'll be going back there soon.
The factory work is instead of military service.
I should have put up with it.
But I lost my temper.
Next time, talk to someone.
Talk to me.
You can talk to a police detective.
Thank you.
We'll observe a moment of silence.
Please bow your heads.
Yes?
We found her phone. They're bringing it to the station.
I'll go now.
Can we recover the data?
It was switched off before going underwater.
So it switched back on once we dried it.
Let me see.
But it seems she deleted everything.
Call records, texts, photos, notes.
There's nothing. All the apps, too.
It seems she did it on purpose before dying.
This video is all that's left.
But the digital forensics team can recover the data.
The phone wasn't locked, you See.
Okay, I'll check with them.