SamanthaBoundx wrote:Jason Toddman wrote:To a lesser extent I think this has been true ever since the invention of the telephone. A least, in my own experience people are ruder on the phone than they are in person - especially to people they don't think they'll actually meet.
Definitely! I'm so shocked by how rude people are to those poor telesales workers. I mean, I know they're annoying - but there's never any need to swear blindly down the phone at them. . .
Samantha, Telemarketing is definitely one area I can speak on personally also.. I worked in it for a while as a last resort pretty much. I heard more cursing in 1 day in that job than I'd normally hear in the better part of a year probably! It was disgusting how we were treated, just for doing our jobs. We weren't even allowed to hang up on people who verbally abused us, we just had to keep going until they were done cursing us or hung up on us, while the whole time we had to apologise to them for their grievance when it was something we both knew absolutely nothing about, and could do absolutely nothing about! We could only hang up if they directly threatened our lives. It was ridiculous! I knew my calling was annoying people, I've been on the receiving end many times, but when I am, I'm kind and just tell them that I'm not interested or don't have time in a nice way, and either let them go or hang up (If their rules are the same as mine were, they wouldn't be allowed to hang up on me, so I'd have to.)
I am with the posters on this thread wholeheartedly, people really do need to learn manners, general courtesy, and just a very simple lesson every human should know and fully understand in how to be kind to your fellow man/woman.
Now, let's not be hypocrites either, any of us, I know there have been times I haven't been as friendly as I could've been.. but hey, we all make mistakes. So let's just try and keep things nice, those of us who obviously know to, and hopefully we can encourage by example!
